Showing results for 
Search instead for 
Did you mean: 

Lose Connection every 2 hours- r510 - No support from Ruckus

New Contributor

I am a Lennar homeowner like many on this community forum. I have a switch and r510 APs. for last six months, the APs lose connection every two hours for a min or two, and connect back I have been losing connection every two hours. Luckly I was able to talk to someone last month and able to replace the switch. However, replacing switch didn't help at all. I am still loosing connection every 2 hours. both APs diagnose Heartbeat loss. 

Please please please try to help here (specially Ruckus employees). I checked Ruckus claiming stressless connectivity at your home. However, reality looks way different on this forum.

please let me know if you would like to connect me directly. I would love to get any help I can. 





Hi @maulikjoshi1988 

Hope you are doing well ! 

Note : Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

1-First I would like to know if you have the same problem with your Internet provider ISP since if you have a connectivity problem with them ( ISP like AT&T , Verizon , Chromecast )this will be reflected in the access points.

Most common Setups for Lennar homes users

2-Made sure that Wired  ( Ethernet that goes from ICX-7150 C12p to the Access Points ) Many times these cables are found to be damaged and generate heartbeat loss.

Here is a guide how to check if the APs are 1G or '1000'

AP .pngAP 1 .png

3- Another recommendation is to use manual addressing instead of DHCP to avoid any leasing issues from your local router.

4-Many times after a power outage the Switch starts running an incorrect code or wrong code that we know as 'Router code'

We have 2 ways to access to the Switch:

5- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

6-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

7-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

8-This guide contains the usernames and passwords if accessing on the switch ask you for that

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

9-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

10-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

11-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘9’

Best Regards 

Fernando Vasquez