I am a Lennar homeowner like many on this community forum. I have a switch and r510 APs. for last six months, the APs lose connection every two hours for a min or two, and connect back I have been losing connection every two hours. Luckly I was able to talk to someone last month and able to replace the switch. However, replacing switch didn't help at all. I am still loosing connection every 2 hours. both APs diagnose Heartbeat loss.
Please please please try to help here (specially Ruckus employees). I checked Ruckus claiming stressless connectivity at your home. However, reality looks way different on this forum.
please let me know if you would like to connect me directly. I would love to get any help I can.
Note : Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.
1-First I would like to know if you have the same problem with your Internet provider ISP since if you have a connectivity problem with them ( ISP like AT&T , Verizon , Chromecast )this will be reflected in the access points.