CommScope RUCKUS Community Forums

rbuca1 · ‎08-23-2023

I recently upgraded my router and started having connectivity issues w/ the APs - would disconnect after a few minutes. I did a factory reset and created a new account - but like a dummy I didn't save the PW nor turn on the email recovery option. So now I'm locked out and unable to get into my account. I tried hitting the reset button on the AP's but it just does a power cycle and restarts.

Imran_ruckus · ‎09-28-2023

Hi @rbuca1

Greetings!!!
Thank you for the response and the update.

As per the pictures you shared, the Switch and the Access Points seem in a normal state.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID with new login credentials to the unleashed system.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 3 Access Points in your case, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup: (HIGHLY RECOMMENDED IN CASE YOU FORGET YOUR USERNAME/PASSWORD IN THE FUTURE)

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎10-06-2023

Hi @rbuca1

Greetings!!!

Thank you for the response and the update.

If SSH login via the terminal is not working, please try to access CLI using Telnet from the MAC terminal as described below.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

If you can access the Command line should look like this:

????telnet@ICX7150-12P Switch>

If you can log in, please share the output of the commands shared previously or share the screenshots if stuck at any step or error (if any), and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

rbuca1 · ‎10-13-2023

Hi Imran - I was able to access the switch but none of the default user/passwords work. I tried each of the combinations including my own admin user/pass and nada.

Imran_ruckus · ‎10-16-2023

Hi @rbuca1

Greetings!!!

Thank you for the response and the information you shared.

Could you please let me know if you tried accessing the CLI using Telnet by command “nc 10.0.0.132 23” (Format is : nc <ip address of the switch> 23) as described in my previous post? It doesn’t require any username and password.

If you can access the Switch on CLI please help me with the command outputs I shared previously (sharing the commands below once again)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

rbuca1 · ‎09-20-2023

Hi Imran, just checking back to see if there's a possible solution to my login issues. Thanks!

Imran_ruckus · ‎09-21-2023

Hi @rbuca1

Greetings!!!

Thank you for the response.

Could you please help us with the queries requested in my previous post to assist you better?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Locked Out and No Recovery Email