CommScope RUCKUS Community Forums

rbuca1 · ‎08-23-2023

I recently upgraded my router and started having connectivity issues w/ the APs - would disconnect after a few minutes. I did a factory reset and created a new account - but like a dummy I didn't save the PW nor turn on the email recovery option. So now I'm locked out and unable to get into my account. I tried hitting the reset button on the AP's but it just does a power cycle and restarts.

Imran_ruckus · ‎09-28-2023

Hi @rbuca1

Greetings!!!
Thank you for the response and the update.

As per the pictures you shared, the Switch and the Access Points seem in a normal state.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID with new login credentials to the unleashed system.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 3 Access Points in your case, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup: (HIGHLY RECOMMENDED IN CASE YOU FORGET YOUR USERNAME/PASSWORD IN THE FUTURE)

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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rbuca1 · ‎10-02-2023

Hi Imran, no timeout alerts. The connection drops or times out - perhaps I have the wrong settings. I changed the background scanning setting to 9000+ seconds but dropouts still occur. Any help is always appreciated - thanks as always Imran!

Imran_ruckus · ‎10-02-2023

Hi @rbuca1

Thank you for the response and the update.

Please note, that we do not recommend setting background scanning to any value for Internet intermittent connection. You could set it as it was before.

Could you please help me with a FULL picture of your RUCKUS ICX-7150-C12P Switch showing all the cable connections as shown in the below screenshot?

Also, could you please confirm if your ISP (Internet Service Provider) is ATT?

Please help me with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

rbuca1 · ‎10-02-2023

My ISP is Cox Cable

Imran_ruckus · ‎10-02-2023

Hi @rbuca1

Thank you for the response and the information you shared.

Light status and cable connections seem normal.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share the screenshot showing the below information?

Please help me with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

rbuca1 · ‎10-02-2023

Yikes, I don't have a switch listed. How can I get this added?

CommScope RUCKUS Community Forums

Locked Out and No Recovery Email