Lennar Ruckus switch firmware update issue

[barnabei]

Hi, 

My switch is having the well known issue of booting into the wrong mode following a power outage.  I'm trying to follow these instructions to update the firmware to fix it: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-upgrade-the-RUCKUS-IC...

I'm stuck on Part G - using Puytty/TFTP to update the switch: 

I'm getting this message:

It appears to not like the bootrom command.  The TFTP is working, as I have been able to instal the SPS08080f.bin file.  What am I doing wrong here?

Also, concerned that I was able to update the SPS file but not the mnz file.  I got a warning and did not proceed to write memory yet.  Please advise on this as well)

Can someone help?

[Imran_ruckus]

Hi @barnabei 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with a RUCKUS ICX-7150-C12P Switch upgrade.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[barnabei]

See attached

[Imran_ruckus]

Hi @barnabei 

Thank you for the response and the information.

We greatly appreciate your continued engagement.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[barnabei]

So I tried using this tool and it appeared to have Frozen at the attached image. It's been like that for an hour.  Please advise