Lennar Ruckus Wireless not stable and slow

[roshanbhandary]

Hi,

I have been having issues with my Ruckus Wireless and it continuously drops connection. Have one ruckus wireless switch with 2 access points. Sometimes the AP ends up turning "Yellow" and post reboot it turns "green". Sometimes it needs 2-3 restarts to get it in to green from yellow.

Currently both Access Points are showing green , but the Ruckus wireless POE has one port which is "Green" and the other one is "Yellow". I opened up the browser link to the ruckus portal and its shows the yellow port as "Up with Warnings". Please help as I work from home and the internet connection is not stable

Regards

Roshan Bhandary

[pinky_ruckus · Accepted solution]

Hello @roshanbhandary ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

1. For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac 
2. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[roshanbhandary]

Hello,

No update yet as to remove the AP you would need to reach the ceiling and remove it. Which is not possible for us. Let me know if you have any references who can come, check and fix it.

Thanks

Roshan Bhandary

[pinky_ruckus]

Hello @roshanbhandary ,

Thank you for your response.

We would like to inform you that, effective November 2022, support for Lennar Homes customers is no longer provided via phone, email, or remote sessions. Assistance is now offered exclusively through this community forum on a best-effort basis.

If you continue to experience difficulty following the recommended steps, we suggest seeking assistance from a qualified technician or other external support resources. Please note that RUCKUS does not provide on-site technical support services for Lennar Homes customers.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hi @roshanbhandary 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @roshanbhandary 

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @roshanbhandary 

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.