Lennar Ruckus Wireless not stable and slow

[roshanbhandary]

Hi,

I have been having issues with my Ruckus Wireless and it continuously drops connection. Have one ruckus wireless switch with 2 access points. Sometimes the AP ends up turning "Yellow" and post reboot it turns "green". Sometimes it needs 2-3 restarts to get it in to green from yellow.

Currently both Access Points are showing green , but the Ruckus wireless POE has one port which is "Green" and the other one is "Yellow". I opened up the browser link to the ruckus portal and its shows the yellow port as "Up with Warnings". Please help as I work from home and the internet connection is not stable

Regards

Roshan Bhandary

[pinky_ruckus · Accepted solution]

Hello @roshanbhandary ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

1. For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac 
2. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[roshanbhandary]

Fiber 1 Gig Internet

• Up to 1000/1000 Mbps wired speed - This is the service provider Speed.

[pinky_ruckus]

Hello @roshanbhandary 

Thank you for sharing the response and the pictures.

I understand that the status light on port 7 of the switch is blinking amber.

Based on the screenshots you shared, it appears that port 7 is not negotiating at 1 Gbps.

We request that you please replace the Ethernet cable connected to the port showing the blinking amber light. Additionally, please try connecting the device to a different port on the switch and check whether the status light remains amber.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[roshanbhandary]

Hello,

I have tried switching the ports and its still in Amber. Also its just not for one cable, the other cable which is now green also turns amber and reflects the same behaviour randomly. I have been doing switching, restarting and upgrade for the past 1 year now

Please give a permanent solution

[pinky_ruckus]

Hello @roshanbhandary ,

Thank you for the response.

May i please know if you have tried using a different cable to connect to the AP?

Also, could you please login to CLI again and  please enter the below commands again and share the output.

Note: Hit Enter to accept each command

enable

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[roshanbhandary]

Hello,

I will not be able to change the cable as It was set up by Lennar and goes behind the walls. Let me know who can check and change the cables if needed,

Please find screenshot requested below

inline Powerinline Power detail-1inline Power detail - 2Interface Brief