11-28-2022 09:40 PM
A power outage took my Lennar-provided ICX7150-C12P switch offline. When attempting to power cycle the switch, it gets stuck where ALL lights (Port status mode selection button and LEDs & System LEDs) are green or amber, has been stuck with ALL lights on for hours now.
Previously it had gotten to the stage where only SYST and PWR where amber/green respectively, but was unable to get in to boot monitor with serial cable (both USB-C and driver or RJ45, verifying COM# on device manager)
Had attempted to follow
11-29-2022 04:15 AM
Hi @sotdjin
Hope you are doing well
This unit Should be RMA (return merchandise authorization) in simple words replace it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.
https://support.ruckuswireless.com/contact-us
Best Regards
Fernando Vasquez