Lennar Homeowners Ruckus Issues

[ElijahLL]

If you are a Lennar home owner with a Ruckus Unleased Wi-Fi system already installed unplug it. I bought a Lennar home 2 years ago with a Ruckus Unleashed Wi-Fi system in it & from day 1 we've had non-stop issues. 1st & most important fact (not opinion): Ruckus Wi-Fi systems are not designed for residential use, in fact Ruckus will not support residential users even if you try to pay for it. Ruckus used to have a dedicated Lennar support team & 1-800 phone line to help homeowners with their Ruckus systems but has discontinued the service as they realized they were spending too much money paying technicians to try walking homeowners through technical support when these units should never have been installed in their homes in the 1st place.

As a homeowner you CANNOT buy technical support from Ruckus which means that the remote admin access functions the Ruckus allows are completely useless unless the homeowner has an independent IT technician they pay to service their home's network. I personally tried to buy a service package directly from Ruckus to get support for my home Wi-Fi system & they would not sell it to me, they only provide true technical support for their business clients to whom they sell service plans.

Furthermore: unless you live in a 3,000+ sqft home, the modem/wireless router your internet provider supplies as part of your service, will cover just as much of your home as the Ruckus system does. My Lennar home is 1,700sqft & the Netgear wireless router I'm using (bought from Best Buy) covers my entire home with the same quality of signal (better actually) than our Ruckus system ever did.

Further furthermore: Ruckus has intentionally designed this forum (per their inhouse business support technicians) so that the information provided is too complicated for the common user to utilize. They don't want to spend a bunch of time & money trying to walk normal people through their overly-complicated, designed for commercial applications systems & settings because they know normal people can't figure it out, will give up & will either hire someone who can decipher the provided instructions &/or will just use the mode/router their internet provider gave them with the service. This last route is actually the best option for most home owners.

Don't be fooled, this forum is not to help Lennar home owners with their Ruckus systems. This forum exists to show Lennar homeowners that they have no business messing with their Ruckus systems unless they are a certified network technician.

In summary: Residential homeowners, do not buy Ruckus products for your home. Both Best Buy & Lennar have severed their relationship with Ruckus due to the issues with consumer usage. If you have a Ruckus system in your home & are having issues, unplug it entirely & just use the hardware provided by your internet company. And lastly, if you're like me & my neighbors, you have a Ruckus system in your home that you're not actually using (you're just using your internet modem/router) unplug it, it is transmitting 1 radio signal for each AP in your home & those unused radio signals are creating signal interference with the signal you are actually using (the one from your modem/router).

Ruckus techs: Don't you dare delete this. It is the only honest & real answer for Lennar homeowners in this entire forum. Shame on all of you for hiding the truth & wasting all our time.

[Jayavidhya]

Hi @Saustgen 

As this case was raised by @ElijahLL 

To avoid confusion please open a new case explaining all the detailed description of the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Saustgen]

And how do I open a new case?

[Jayavidhya]

Hi @Saustgen 

Please follow the below link  to open a new case.

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[tradde]

Unplugging it will just have it start up again as is.  I actually reset all of mine to factory installed as Lennar provides no info when you move in on how these are set up or user/passwords.  Then I followed basic instructions on how to configure from there.  But Yes, I do have network background so that helps.  I still don't like these, but mine work pretty well for now.  Maybe you have a neighbor that knows networking?

[Imran_ruckus]

Hi @tradde 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @ElijahLL which is old and now closed.

To avoid confusion with posts, you can create your own post with the above description.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.