Lennar Homeowner: ICX 7150 Stuck on Amber SYST Light - RMA Request

[AB1]

Hello Ruckus Support team, 

I am a Lennar Homeowner experiencing a total boot failure on my ICX 7150 switch.

• Current Symptoms: The PWR light is solid Green and the SYST light is solid Amber/Orange. No other port activity lights function, and my ceiling-mounted Wi-Fi Access Points are completely unpowered.
• Troubleshooting Performed: I have tried a hard factory reset by holding down the recessed reset button while power-cycling the device. The system remains stuck in this halted state.
• Hardware Access: I do not have an Ethernet adapter or a compatible USB-to-serial console data cable for my Mac, making local CLI/TFTP software recovery impossible.
  Because this matches the known flash memory failure pattern, I am requesting a formal RMA for a replacement unit under the Lennar warranty program. Please let me know how to securely provide my shipping address and switch serial number. Thank you!
  

[Imran_ruckus]

Hi @AB1 

Greetings!

Thank you for your response and the update.

To check further, please share the following:

• A clear picture showing the Software Recovery cable connections between your laptop and the RUCKUS Switch.
• A screenshot of your laptop displaying what you see when attempting to establish the console connection.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @AB1 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @AB1 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[AB1]

Thank you for the reply. As mentioned in my initial post, I am using a Mac that does not have an Ethernet port, and I do not have access to an external Ethernet adapter to perform a local TFTP/Software Recovery. Furthermore, the physical paperclip reset method has failed to recover the unit. Because the switch is completely unresponsive due to the known flash memory partition issue following a power disruption, I cannot perform a software recovery. Please escalate this case to issue an RMA replacement unit under the Lennar Homeowner warranty program. I have the switch serial number ready to provide via private message as soon as an agent can open the secure intake channel. Thank you!