Lennar Home wifi extender not powering on

[Justin_rey95]

I’ve been living in a Lennar Townhome for the past 5 years and my wifi extender stopped working  a couple months ago. 

[Imran_ruckus]

Hi @Justin_rey95 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points are not powering on. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Justin_rey95]

 i only see two green lights, one for “pwr” and the other for “syst.”

[Imran_ruckus]

Hi @Justin_rey95 

Greetings!

Thank you for your response and the information you provided.

Based on the light status and cable connections to the RUCKUS ICX-7150-C12P Switch, everything appears to be in a normal state.

However, it seems that the RUCKUS Access Points or any devices connected to the Switch may not be functioning properly due to the Switch ports being disabled.

To assist you further, please refer to the following RUCKUS Lennar Knowledge Base self-help article for troubleshooting steps to resolve this issue:

No Power on Access Points and ICX-7150-C12P Switch with GREEN Light Status

If you encounter any difficulties during the troubleshooting process, please do not hesitate to reach out for further assistance.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Justin_rey95 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community