My ruckus system is not powering up , we do not have any lights in Ruckus ICX 7150 and in any APs. I have already tried multiple attempts to reboot whole system but nothings seems to be working. Please check below pictures for more details. Please help me fix this or guide me to right direction how i can resolve this.
Thank you for sharing the requested information and a video.
Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up,Also, you tried to reset the Switch and you confirmed that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.
Please follow the below steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
I have followed above instruction 4 to 5 times but ICX-7150 is still not booting up. Reset doesn't seems to be working, what can i do at this moment ? i do work from home and it is causing lots of issues.
Thank you for the response and the information you shared.
Did you try to check by replacing another Power cord with the Switch. In case the current power cord had damaged?
If yes, could you please plug your ICX-7150-C12P Switch into a working power outlet and send us a PICTURE and VIDEO of it showing the light status, and cord connected to the Switch and working power outlet? Please refer to the below pictures as an example.