Lennar Home ICX 7150 with (4) R510 Aps. No wifi

[Jsawyer]

I have a Lennar home with 7150 and 4 R510s.  I needed to connect a device that was 2.4 only and the 5g was causing a conflict so I went in the unleashed ap to turn off the 5g radios only like i have several times.  the app crashed during this process and none of the Aps reset and have not been putting out any wifi since.  Only light is on the power light.  hardwired works fine through switch.  I plugged an ethernet into the second port on an R510 and internet works passing through the AP.  iv reset 2 of the APs and they both do the same thing.  Configure me xxxxx comes up but when i try to connect is says no internet access and disapears.  the unleashed app says it has to have internet access so it cannot continue.  Can anyone help?

[Vásquez_Fer]

Hi @Jsawyer 

Hope you are doing well ! 

Maybe you disable the WLAN service. 

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-5D7EFCE8-B1A0-4BF5-83B1-782AC...

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-02DEB613-7F14-42E8-AF6D-F2429...

We have 2 options here :

1-access to the management login using the IP address ( logical address given by your ISP ) 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

In this example below I am using copy and paste the IP address on the URL '192.168.0.23'

Here is the correct step to disable or enable 2.4/5G 

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

2-Factory reset process is normal to see that it says no internet connection since is not configured 

Please red carefully each step : 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best Regards 

Fernando Vasquez