Legacy email account password reset

[Viper]

The Ruckus unleashed app is giving me an error stating the AP firmware is outdated after I entered credentials and doesn't let me access the portal. It appears that I have to gain access to the portal to update the firmware so I used a computer and was able to gain access through https://unleashed.ruckuswireless.com/ however it doesn't show any networks.  It has been awhile since I used the app and portal so I'm assuming I have to import from a legacy email since I received the OTP via an email.  However, I can't remember the password for the import prompt and there is no "forgot password" option.

How do I get my networks back if I can't import a legacy and the app doesn't let me login because of a firmware update?  I don't think this is a factory reset scenario since I have the admin login information.

Secondly, the whole reason for this was is because I was trying to find out what speeds the access points support as I'm upgrading to 2 gig internet.  Is there a way I can find out that information?

[Viper]

so apparently there are two unleashed.ruckuswireless sites, I was able to find the one you are referencing.  However, I'm now running into another problem when I click on "administer" and "upgrade" it says there is "no available versions" and the "reload" doesn't work.  I also noticed that under "system" in shows blank fields for everything but I can see a system name at the top of the page.  I can see the networks that I created now though.

[Imran_ruckus]

Hi @Viper 

Thank you for your response and the update.

For the Access Points upgrade, we recommend using the Mozilla Firefox web browser for optimal compatibility.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the upgrade process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Viper 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Viper 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Viper 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support