Just moved into 2018 Lennar home with R510 access point - no longer supported

[wehttam77]

Following the Community advice I downloaded the Ruckus Unleashed app to my phone, factory reset the master R510 access point, connected to the Configure.Me-xxxxx WiFi network, the app acknowledged I was connected to the network, then I hit start and received a message saying "AP version not supported. Please upgrade your AP." (see image attached). 

Can someone help me with next steps?  I was never connected to the network before resetting because it required the previous owner's login credentials.  Appreciate any advice you can give.

[pinky_ruckus]

Hello @wehttam77 ,

Thank you for the response.

We will keep the case open and please update us if the issue still persists after changing the modem.

We are always hear to assist you in our best possible way.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[wehttam77]

I installed the new modem and at the recommendation of the Xfinity technician I unplugged the ICX switch and plugged it back in after modem was fully set up and connected to internet. Switch booted up and APs are broadcasting WiFi; however, the WiFi does not have internet and the AP power light is blinking. Also, I’m only able to connect to the internet-less WiFi on my laptop not my phone. 
I connected my laptop to the switch with an Ethernet cable and am getting internet that way. I tried factory resetting the master AP but it goes right back to blinking power light and no internet. What should I do now?

Also, before the AP reset I was getting an option to join technical.support-3599 network. 

I tried accessing the Unleashed Dashboard while Ethernet connected but was unable to. I also wasn’t able to connect to the switch via Putty. Please help.  

[pinky_ruckus]

Hello @wehttam77 ,

Thank you for the response.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @wehttam77  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @wehttam77  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.