Issues with Ruckus ICX 7150-C12P after a power outage

[Sainttravant]

We have been having connection issues with the ICX 7150-C12P after a recent power outage. The internet connection has been on and off. And can’t even get google to load without timeouts and my wife works from home. Everything on the switch and access points are green but no internet. I am not tech savvy the service providers already came to my home and determined that their router was not the problem. How can I resolve this?

[Jayavidhya]

Hi @Sainttravant 

Greetings of the day,

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router. 

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites,  make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know once you are done with the above process.

Best regards,

Jayavidhya

Lennar Home Community

[Sainttravant]

Performed the steps and confirmed the issue is happening when connected to the access points. Speed test connected directly to the router were good. I even tried to do another speed test when connected to the Ethernet ports in my loft, which is connected to the switch. It would not connect.

[Jayavidhya]

Hi @Sainttravant 

Based on your description you have confirmed that the internet issue is stable while connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch. It seems that your switch may be booting from the secondary partition ( NOTE: Secondary partition contains the routing code) which causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

 How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note:  if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless. 

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community