Internet provider confirmed internet working but Ruckus no longer shows wifi

[AnnieS]

Had Xfinity come out and confirmed internet is working but now the wifi network is not working and recover.me is showing but do not know how to fix.  have already tried to remove POE but no signal to wifi.  ethernet to rooms will work but not to WAP (there are 2 in the home)

[lls]

i have the same problem. I guess this system is trash. 

[Jayavidhya]

Hi @AnnieS 

Greetings of the day,

Thanks for your detailed description.

Based on the information you have shared it seems like recover.me appears only when a mesh configuration is present. 

Recover.me appears only when the access point is unable to reach the gateway. So please check whether your devices are connected properly as mentioned below.

Please refer to the short guide link below about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[AnnieS]

Hi, thanks for your response.  I am only able to get internet when plugging directly into ethernet cable via eero mesh.  None of my WAPs are showing internet connectivity and all the PoE are in correct place

[Jayavidhya]

Hi @AnnieS 

For further troubleshooting steps please let us know the below details. Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community