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Internet out and CTL light is off

Caliendo
New Contributor
My internet went down yesterday and I have tried resetting everything but still not internet. The PWR, 2.4G, and 5G lights are all on and green but the CTL light is off.
17 REPLIES 17

Hi @Caliendo 

Thank you for your response.

You may try performing a physical factory reset on the Access Point and then reconfigure it from scratch.

Please refer to the RUCKUS Lennar Knowledge Base article below for detailed steps on the factory reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Please feel free to reach out if you have any questions or need assistance.

Thank you again for your continued patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

I followed the reset but still not working.

Hi @Caliendo 

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show lldp neighbors detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

I am at a loss I have set it all up through PuTTY but it keeps giving me a Network Error and timing out.

Hi  @Caliendo 

Greetings!!!

Thank you for the response and the update.

Could you please try to log into the PuTTY using telnet option? (Refer to the mentioned screenshot)

Telnet – Port 23 (If SSH doesn’t work)

If you can login using Telnet option, please share the requested Command outputs.

Thank you again for your patience and understanding.

 

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support