04-25-2024 07:43 PM
I have frontier internet in a lennar home that came with the switch. The frontier internet connects from the modem to the lennar switch. I previously did not have any issues but after having to reset the breaker, My internet from the ruckus switch keeps disconnecting after 5-10 minutes or is very slow.
Solved! Go to Solution.
04-27-2024 10:33 AM
I was able to solve the issue. I identified the IP Address but it kept logging me into Unleashed rather than the router. I followed the instructions here to directly login to my switch. https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71....
I think used the directions above to confirm it was in router and not switch mode and after following the commands, it has reset into switch mode and is now working properly. Just replying here in case anyone ends up having the same problem as it seems to be a common issue.
04-25-2024 07:47 PM
04-26-2024 05:47 AM
Hi @mangofish
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS setup is not working with the Intermittent Internet connection.
As I see from the pictures you shared, as per the Switch and Access Point light status they are in a normal state.
As you mentioned, this issue may be due to the Routing code (SPR) on the Switch and needs to bring the Switch back to the Switching (SPS) code.
Please refer to the below RUCKUS Lennar Knowledge Base self-help article which will help you get this issue fixed.
Please follow the process and let me know if you are stuck and need help at any point during the process.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
04-26-2024 05:23 PM
Thank you for responding, but I'm still having trouble identifying the IP address even with the application and then the best way to access the CLI. Can I connect directly to the switch and do it that way?
04-27-2024 10:33 AM
I was able to solve the issue. I identified the IP Address but it kept logging me into Unleashed rather than the router. I followed the instructions here to directly login to my switch. https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71....
I think used the directions above to confirm it was in router and not switch mode and after following the commands, it has reset into switch mode and is now working properly. Just replying here in case anyone ends up having the same problem as it seems to be a common issue.