Internet issue after power outage

[Winter]

Good morning, 

We had a power outage and it happened twice all within 1 minute apart and it really messed everything up.  From there it slowed down our internet or no connection at all. We had already unplugged and plugged back in everything and nothing has helped. The upstairs ruckus did have an orange light but goes back to all green while the downstairs is all green lights. No flashing green light besides the orange one. We did used to have 2 wifi networks and now its just one, the lennar one. The other one is missing. We cant log into unleashed because it would say no network and dont remember the username and password.

What should I do? Factory restart it? And then what happens after I factory restart here? Do I need to call the internet provider? Not tech savy at all. 

Thank you for your help in advance

[Imran_ruckus]

Hi @Winter 

Thank you for the response and the update.

Could you please unplug and plug the ethernet cable into any different 1-in-12 switch Switch ports (Refer to the below screenshot)? Once done, please restart your ISP (Internet Service Providers) Router then IP Scan once again and check for Switch IP Address.

Please let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Winter]

Hi!

So we change the port for the internet cable and the internet is fast again. I was not able to find the correct ip address for the switch. I used my phone, my husband and laptop. All the ip address where all to the unleashed website.  
We also tried to go into the app and sign in unleashed app with all those password. None of them work. It kept saying to connect to network. Is there a way to just restart everything so that everything is correctly connected and we have access on our unleashed app?

[Imran_ruckus]

Hi @Winter 

Greetings!!!

Thank you for the response and the update.

If you encounter speed issues again please let me know, we have to do some other troubleshooting as you are unable to find the Switch IP Address.

As of now, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

Please follow the below steps.

1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Winter]

Hi, 

We tried upgrading the software and we where unable too. There was nothing to download. Our internet is still going in and out but not as bad as it was before. We still can't find the IP address for the ruckus. Can we reset everything to just start all over and reconnect everything?