Internet issue after power outage

[Winter]

Good morning, 

We had a power outage and it happened twice all within 1 minute apart and it really messed everything up.  From there it slowed down our internet or no connection at all. We had already unplugged and plugged back in everything and nothing has helped. The upstairs ruckus did have an orange light but goes back to all green while the downstairs is all green lights. No flashing green light besides the orange one. We did used to have 2 wifi networks and now its just one, the lennar one. The other one is missing. We cant log into unleashed because it would say no network and dont remember the username and password.

What should I do? Factory restart it? And then what happens after I factory restart here? Do I need to call the internet provider? Not tech savy at all. 

Thank you for your help in advance

[Imran_ruckus · Accepted solution]

Hi @Winter 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @Winter 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Winter]

Hi,

So far everything is going well. internet is running smoothly.

Thank you for all your help!

[Imran_ruckus]

Hi @Winter 

Thank you for the response.

Great!!! Glad to know that the Internet is working and stable. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.