Internet issue after power outage

[Winter]

Good morning, 

We had a power outage and it happened twice all within 1 minute apart and it really messed everything up.  From there it slowed down our internet or no connection at all. We had already unplugged and plugged back in everything and nothing has helped. The upstairs ruckus did have an orange light but goes back to all green while the downstairs is all green lights. No flashing green light besides the orange one. We did used to have 2 wifi networks and now its just one, the lennar one. The other one is missing. We cant log into unleashed because it would say no network and dont remember the username and password.

What should I do? Factory restart it? And then what happens after I factory restart here? Do I need to call the internet provider? Not tech savy at all. 

Thank you for your help in advance

[Imran_ruckus · Accepted solution]

Hi @Winter 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Winter]

[Winter]

the wifi we are connected to is the Lennar one and it has been super slow. Apps on our phone would take a long time to load or it wont load. 

[Imran_ruckus]

Hi @Winter 

Greetings!!!

Thank you for the response and the update.

As per the light status of the RUCKUS ICX-7150-C12P Switch and cable connections, they seem normal.

However, as per the symptoms you explained, it seems like it is a Routing Code issue due to a power outage.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to check and fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Winter]

Sounds good I will give this a try once I get home tonight. 

Also I forgot my username and password for the unleashed app. Am I able to start all over once everything is fixed?

[Imran_ruckus]

Hi @Winter 

Thank you for your response and the update.

At this stage, first I recommend trying to fix the Routing Code issue.

In the meantime, you can try using the default username and password provided below for App.

We appreciate your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community