Internet interruptions/buffering since power cycling Ruckus unit

[vsood1]

Last week I power cycled my ruckus unit and since then I have been having internet interruptions or extremely slow speeds. I had xfinity tech come over and they did not find any issues with the modem. I tried to follow other similar posts and tried to find the ruckus switch ip using the "LanScan" app on my Mac. I see 2 IPs listed as "Ruckus Wireless", but I believe those are the IPs for the APs and not the switch... the mac address for the IPs does not match the MAC address of the switch. 

Will it be possibel to get on a call with someone... I am really having interruptions with my work. 

[Imran_ruckus]

Hi @vsood1 

Thank you for the response and the update.

Try to access CLI using Telnet from the MAC terminal as described below. 

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to Telnet/CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[vsood1]

Tried port 22

nc -vz 192.168.1.3 22

Connection to 192.168.1.3 port 22 [tcp/ssh] succeeded!

Tried port 23

 nc -vz 192.168.1.3 23

nc: connectx to 192.168.1.3 port 23 (tcp) failed: Connection refused

[Imran_ruckus]

Hi @vsood1 

Please try Telnet as explained in my previous post.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[vsood1]

[Imran_ruckus]

Hi @vsood1 

Thank you for the detailed information you shared. 

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports for new versions, as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port.

Once you plug the ethernet cable as per the above description, please try to access CLI using Telnet as described in one of my posts previously.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.