Internet connection down in the app

[Darnoni]

Lost internet at home 

my ruckus is connected to a switch providing it power.

the unleashed app shows internet connection is down even though the PWR CTL 2.4 and 5.0 light show solid green on the access point itself .

i am not able to connect to the internet through the access point at this time therefore the entire first level of my house is without internet .

i am able to connect directly to the modem on some devices.

i tried switching cat 4 ports on the back of the modem and also tried switching cat 5 wire.

i removed power from the switch for a minute and non of these trouble shooting attempts have resolved the issue .

Can you please assist me to resolve this issue please .

thank you 

David

[Imran_ruckus]

Hi @Darnoni 

Please make sure both the Access Points are on the same version.

If they are not on the same version, please refer to the below RUCKUS Lennar Knowledge base self help-article and upgrade both of them to the same version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Darnoni]

Good afternoon,

Both APS are on the same version.

I put the modem router on bridge mode and lost internet completely. I had to disable bridge mode in order to get WiFi again

i I am back at square one I need your help

[Imran_ruckus]

Hi @Darnoni 

Greetings!!!

Thank you for the response and the update.

Could you please let me know the version of your Unleashed Access Points? Please share the screenshots of the same.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Darnoni 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community