Unable to access device after hard reset ( we don't have older user name and Password).

[narendrasingh01]

There is configuration problem, We are not able to access the device, and We don't have the credentials to access , after the hard reset, it is not taking default user name and password.

[Imran_ruckus]

Hi @narendrasingh01 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to access the Device’s username/password. 

Could you please let me know which RUCKUS device are you trying to access? Is it a RUCKUS ICX-7150-C12P Switch or RUCKUS R510 Access Point?

Please confirm.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[narendrasingh01]

We have 4 ruckus ZoneFlex R310.

[Imran_ruckus]

Hi @narendrasingh01 

Thank you for the response.

Are you trying access RUCKUS Unleashed system login?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[narendrasingh01]

Yes