Internet connection down in the app

[Darnoni]

Lost internet at home 

my ruckus is connected to a switch providing it power.

the unleashed app shows internet connection is down even though the PWR CTL 2.4 and 5.0 light show solid green on the access point itself .

i am not able to connect to the internet through the access point at this time therefore the entire first level of my house is without internet .

i am able to connect directly to the modem on some devices.

i tried switching cat 4 ports on the back of the modem and also tried switching cat 5 wire.

i removed power from the switch for a minute and non of these trouble shooting attempts have resolved the issue .

Can you please assist me to resolve this issue please .

thank you 

David

[Imran_ruckus]

Hi @Darnoni 

Greetings!!!

Thank you for the response and the update.

Sure, please let me know once you get the requested information.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Darnoni]

I am using a netgear 8 port unmanaged switch . 
I have not preformed a rest on the additional AP yet . 
I was waiting to discuss the best way to add this to our network. 
is it possible to communicate with you via voice? 

[Darnoni]

I have preformed the factory reset on the additional AP.

now I would like to set the existing and additional AP so they work together. One upstairs and one down stairs . Can you please help me set this up ? 

[Darnoni]

Do I set it up as a mesh network? 

[Imran_ruckus]

Hi @Darnoni 

Greetings!!!

Thank you for the response and the information.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

You just need to connect the new Access Point to the Switch. It will automatically sync up with the configurations from the other Access Point. 

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.