Intermittent internet after brief power outage

[heroppatel]

I have one ICX 7150 and two AP's in my Lennar home. After power outage, we are not getting consistent internet. After troubleshooting, I have concluded that issue is with ICX switch. When I change incoming internet's ethernet connection from C1 to C2 and vice versa, internet issue seems to resolve for time being. After half a day to 1 day, issue comes back again and I have to everytime change the connection to get unintrupted internet within house. I am using AT&T fiber optics cable. No dropout issues observed directly from AT&T modem/router. Can anyone help me resolve this issue? 

I have read that after power outage, ICX sometime goes in router mode from switch mode and this would cause internet issues. If that's true, I need help to bring back ICX switch to it's factor default mode without any coding since I don't have coding experience. 

[heroppatel]

Just another note. I had performed factory reset couple of time before entering this help ticket. But I am still seeing intermittent internet dropout issues. I have to swap cable shown below many times in a day to get uninterrupted internet access.

[Yarenis]

Hi @heroppatel 

Well, factory reset will not fix that the Switch is booting from the wrong partition in most cases, so to fix the slow connectivity issue you have to follow the guide down below to force the Switch to boot from the correct partition (Switching), let me add the guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Note: This is another way to fix it, however, require gaining access via console.

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[heroppatel]

I am only seeing these two IP address. MAC address of these IP is not matches with ICX7150 device. So I don't know how to use steps that you have provided. 

192.168.1.64 is same as unleased wireless access

192.168.1.89 is not working at all.

Any guidance or workaround in this case? 

[heroppatel]

Automatically approve all join request from switch or identify IP address is not working.. 

[Yarenis]

Hi @heroppatel 

Perfect, but you know the MAC Address of the Switch, so will be matter to compare the MAC address with the IP address you will find if you run the Next command "arp -a" from your CMD(command prompt), let me add the steps, now if the IP was confirmed, and you cannot not gain access from Web the next step will be gaining access to the Switch via console and run the next set of command I will provide, which is also in the guide from console access.

1:MAC, the Address of the Switch to the IP address in the ARP table.

Start button>type CMD and open>run the command arp -a

Note: Now you know the IP address, try to gain access via web, and follow up the next guide:

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

2:If the IP address is not working, the next steps will be gaining access via console, please follow up the next guides

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

3:Once you are connected through console, run the next commands you can guide also with the next two guides:

ICX7150-C12 Router>enable   

ICX7150-C12 Router>show flash  (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary  (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash  (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes 

ICX7150-C12 Router#reload

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired