Intermittent Wifi from Ruckus AP device

[dreyes1113]

Good morning, 

I have AT&T gateway supplying a Ruckus switch which then supplies a Ruckus R320 AP. The AP appears to be behaving intermittently. When I connect via phone or on another device the pages freeze then load after 5-10 seconds. I have also performed speed tests comparing the R320 AP to the AT&T gateway and the results vary. I requested a new AT&T gateway which I installed last night and the issue has not been resolved. Please advise next steps in resolving, thank you!

[Vásquez_Fer]

Hello @dreyes1113

That will be the last step to fix the issue , Could you please try using the 'Portable version' of MobaXterm, which requires no installation? Once it's downloaded, please extract the files and open the application. This should display the interface on your screen.

https://mobaxterm.mobatek.net/download-home-edition.html

List of usernames and password to try to access to the Switch 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Also the possibility that someone can lend you a laptop that is not for work and does not have this restriction

Best Regards 

Fernando Vasquez

[dreyes1113]

I found the user name and password for the SSH within the panel where the switch lives. I performed all the steps to swap it over to SPS, switch is currently rebooting. I will let you know if it worked shortly, how long does the reboot normally take?

[Vásquez_Fer]

Hello @dreyes1113 , 

It will take around 15-10 minutes.

Thanks for the update glad that you were able to figured out.

[Imran_ruckus]

Hi @dreyes1113 

Greetings!!!

Please let us know if the issue is now resolved or if you need any further assistance in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.