CommScope RUCKUS Community Forums

RCK · ‎03-23-2023

So I've been going back and forth for awhile with you guys on rebooting a broken 7150, I have performed everything in the description of how To's except for when scanning for the IP address to the ruckus it does not show up, and yes, I was connected and still nothing. I added to my post that I already had and did not get a response on whether it would show up under something other then Ruckus. You can see my post under RCK.

Jayavidhya · ‎03-23-2023

Hi @RCK

Greetings of the day,

For detailed understanding of the issue please share the below details.

1:Are the Access points getting power?

2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?

4:Please confirm if the ICX7150 Switch SYS LED light is amber or green?

Please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Best regards,

Jayavidhya

Lennar Home Community

RCK · ‎03-23-2023

if you will look at the conversations we have been having, (RCK on page 10) The switch is not booting up after power loss, ap 's have not lights on, there is one green light , one amber light, nothing happens when you press staus button, Ive gone through all of your directions and no IP address comes up.

Jayavidhya · ‎03-23-2023

Hi @RCK

Thanks for the information.

Based on the LED status of your switch it seems that your switch is stuck in boot mode. To solve this issue we need to perform software recovery, so please follow the steps carefully while performing the software recovery process.

Here I attach the quick guide to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

If the IP address of switch does not appear on the IP Scanner please reboot the local Router ( ISP device )

Another solution is to log in in your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

https://www.howtogeek.com/204057/how-to-see-who%E2%80%99s-connected-to-your-wi-fi-network/

If you face any issue please share the screenshot of the error you are getting while performing the steps.

Best regards,

Jayavidhya