ICX7150 won't factory reset; need RMA

[pearcebchris]

I followed all the posts to factory reset my ICX7150, but it won't reset. It seems this is common issue.

Additionally, I see text output via console cable on MobaXTerm, but it doesn't allow keyboard input (thus why I'm trying to factory reset it). I made sure the terminal settings were correct based off other support forums here, but to cover all bases, I tried several different combinations of baud rates and other settings.

I made sure the drivers were installed - also based off of support forums here.

I tried to do an RMA since this device is clearly defective, but that went as well as you'd expect for a "Lennar" purchased product, so now I'm trying to do a convoluted RMA request through this support forum as instructed by Ruckus support.