ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perform recovery

[50509760]

Hello,

Initially posted this last week with no response.  The switch will not perform basic networking functions like Ping.  I've set the environment per the instructions in several posts.  Can an engineer please respond with some next steps and/or recommendations.

Our home lost power after which, our ICX7150 will no longer boot.  The power light is green and the system light is steady amber.  I've attempted a reset after which all status lights blink amber while power light is steady green.  I have also tried to perform a software recovery following these instructions:   https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

I'm stuck at the point where I test the connection via ping. The switch is not able to connect and gives an "is not alive" message when I ping the server IP.  I get the same messaging when I attempt to ping the local IP on the switch as well.  I've tried with multiple machines, network interfaces and cables with exactly the same results.  Are there any other tricks I can try?

My old post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/WIFI-is-not-showing-up-and-t...

[Imran_ruckus]

Hi @50509760 

Greetings!!!

Thank you for the response and the information. 

Could you please help me with the screenshots of the same (Manual IP configuration and TFTP configuration)?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[50509760]

[50509760]

Let me know if you need anything else from my end..

[Imran_ruckus]

Hi @50509760 

Thank you for the information you shared.

As "host 192.168.0.2 is not alive"

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please let me know if you are getting any errors or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[50509760]

Hello Imran, Still getting the same error after switching off the windows defender firewall for the networks