CommScope RUCKUS Community Forums

spitla140782 · ‎01-06-2024

Hi,

I have a ruckus network set up in my lennar smart home. And two days ago, the internet was down for all my devices. After due analysis, i found that ICX7150-C12P switch is not turning on, I tried multiple power outlets and also performed the factory reset procedure listed in the support forum. However, the ICX7150 does not turn on and does not show any status lights. Can you please help?

Imran_ruckus · ‎01-10-2024

Hi @spitla140782

Greetings!!!
Apologies for the delayed response.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

spitla140782 · ‎01-10-2024

video updated in google drive.

Imran_ruckus · ‎01-10-2024

Hi @spitla140782

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.