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ICX7150 - c12p stuck in boot mode - "is not alive" when trying to ping

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rjeevan
New Contributor II

‎01-10-2024 09:21 PM

Our home lost power after which, our ICX7150 will no longer boot.  The power light is green and the system light is steady amber.  I've attempted a reset after which all status lights blink amber while power light is steady green.  I have also tried to perform a software recovery following these instructions:   https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

I'm stuck at the point where I test the connection via ping. The switch is not able to connect and gives an "is not alive" message when I ping the server IP.  I get the same messaging when I attempt to ping the local IP on the switch as well.  I've tried with multiple machines, network interfaces and cables with exactly the same results.  Are there any other tricks I can try?

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rjeevan
New Contributor II

‎01-10-2024 10:33 PM

The issue is resolved. I needed to copy just the two files to upgrade folder.

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