ICX7150 auto rebooting every 15 minutes or more frequently

[On-the-green]

We had a brief power outage a few days ago that lasted about 10 minutes. After the power was restored, we started to notice that the WiFi would intermittently drop. At first, I thought it was the Ruckus APs that were causing the WiFi to drop. Last night, I just happened to observe the WiFi drop (AP's were blinking) and I rushed over to observe the Switch. The Switch was rebooting. I camped out and watched the Switch for about 10 to 15 minutes and it rebooted again. This has been driving us crazy. We work remotely and rely on the WiFi.

[On-the-green]

Hi Jayavidhya: I have tried several times to post the requested information without success. My last attempt was blocked by the moderator. Can you send me a direct email that I can reply to?

[Jayavidhya]

Hi @On-the-green 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 

67 b 
We will be exclusively supporting customers via this community forum support model.
 

Please share the screenshot of the error you are getting while following the steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[On-the-green]

 

 

[Jayavidhya · Accepted solution]

Hi @On-the-green 

Based on the information it seems that your switch is running in an older version (8080d). To avoid any issues in the future, we suggest you Upgrade the switch to a new latest stable version (8095g version).

The recommended stable version is 8095g. 

Below are the options or methods to perform the Upgrade on the switch:

1st Option:

In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

How to upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[On-the-green]

Thank you. I have blocked out the time this weekend to perform this update.