ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the switch?

[Todd7]

My ICX-7150 C12P switch is dead.  No lights.  Nothing.  This is my second replacement switch.  Before I contacted Wave Technology and the rep sent a replacement.   How do I now go about getting a replacement switch from Ruckus?  Thanks.

[Todd7]

I posted the video under the title "ICX7150-C12P is dead".  Not sure how to post the pics.

[Imran_ruckus]

test

[Imran_ruckus]

Hi @Todd7 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.