ICX7150-C12P Replaced

[imcobra]

I recently contacted Ruckus support and had an issue that was resolved with the replacement of my ICX7150-C12P Switch. My switch had previously powered 6 POE cameras and 2 Ruckus AP's. After initial issues with re-establishing my IP with my new replacement switch, I got my APs back online and broadcasting. My POE cameras seem to be all powered, however I am unable to view any on my cameras app. I believe there is some kind of port or some kind that is currently blocked. I am unsure of how to proceed as I was informed that the replacement switch would work out-of-box and everything should have been previously transferred automatically. I configured my switch quite a while ago and am unsure of what could be the issue. Thank you! 

[Imran_ruckus]

Hi @imcobra 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to see your camera details on their application.

Please note, that when you get a new RUCKUS ICX-7150-C12P Switch it will preconfigured with the basic functionalities that are required. There will not be any port blocks or misconfigurations.

This problem seems to be on your Camera application end and we suggest checking it with its vendor.

You can check them and try by plugging their cables into any 1 in-12 ports (please refer to the screenshot below) on the RUCKUS ICX-7150-C12P Switch. 

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[imcobra]

Hello 

I believe it's an issue with my replacement ICX7150-C12P. I'm working with my security camera manufacturer (Reolink), and they are just as confused. The cameras are available to view while connected to the Ruckus network; however, it seems that the POE cameras are functional, but there seems to be some kind of network blocking that won't allow my Reolink cameras to appear on LAN discovery. Every few minutes, it also seems as if some of the POE cameras are restarting, and the connection drops. Is there a possibility that there might be a port/network that is blocked? From Reolink, they mentioned I need port 9000. However, I'm unsure of how I proceeded last time, as from my last ICX7150-C12P switch, I was able to essentially plug and play with my POE cameras. 

[Imran_ruckus]

Hi @imcobra 

Thank you for the response and the detailed information you shared.

Apologies for the inconvenience.

As mentioned in my previous post, the new Switch will be configured normally without blocking ports or any other functionality. We strongly suspect the issue is with the camera devices since the Access Points are working normally.

However, we can check the Switch configurations once via CLI. Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable

show version

show flash

show inline power 
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[imcobra]

Hi! 

I do have access to the console line. Using the commands you requested with sensitive information censored: 

COBRUHHH>en

No password has been assigned yet...

COBRUHHH#show version

  Copyright (c) Ruckus Networks, Inc. All rights reserved.

    UNIT 1: compiled on Jun  9 2023 at 06:14:36 labeled as SPS08095k

      (31457280 bytes) from Primary SPS08095k.bin (UFI)

        SW: Version 08.0.95kT211

      Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

       Compiled on Tue Nov 29 04:43:26 2022

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module

      Serial  #:XXXXXXXXXXX

      Software Package: BASE_SOFT_PACKAGE   

      Current License: 2X10GR 

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

    8 MB boot flash memory

    2 GB code flash memory

    1 GB DRAM

STACKID 1  system uptime is 1 day(s) 19 hour(s) 19 minute(s) 3 second(s)

The system started at 19:06:38 Pacific Sun Mar 05 2023            

The system : started=warm start   reloaded=by "reload"            

COBRUHHH#show flash

Stack unit 1:

  NAND Type: Micron NAND 2GiB (x 1)

  Compressed Pri Code size = 31457280, Version:08.0.95kT211 (SPS08095k.bin)

  Compressed Sec Code size = 33554432, Version:08.0.95kT213 (SPR08095k.bin)

  Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

  Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

  Code Flash Free Space = 1109573632

COBRUHHH#show inline power

Power Capacity:         Total is 124000 mWatts. Current Free is 33000 mWatts.

Power Allocations:      Requests Honored 12 times

Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class     Pri  Fault/

        State   State   Consumed  Allocated                             Error

-----------------------------------------------------------------------------

  1/1/1 On      Non-PD         0          0  n/a      n/a            3  n/a

  1/1/2 On      On          3600      13000  2P-IEEE  Class 3        3  n/a

  1/1/3 On      Non-PD         0          0  n/a      n/a            3  n/a

  1/1/4 On      Non-PD         0          0  n/a      n/a            3  n/a

  1/1/5 On      Off            0          0  n/a      n/a            3  n/a

  1/1/6 On      On          5900      13000  2P-IEEE  Class 3        3  n/a

  1/1/7 On      Non-PD         0          0  n/a      n/a            3  n/a

  1/1/8 On      On          6000      13000  2P-IEEE  Class 3        3  n/a

  1/1/9 On      On          4800      13000  2P-IEEE  Class 3        3  n/a

1/1/10 On      On          6100      13000  2P-IEEE  Class 3        3  n/a

1/1/11 On      On          5300      13000  2P-IEEE  Class 3        3  n/a

1/1/12 On      On          3000      13000  2P-IEEE  Class 3        3  n/a

-----------------------------------------------------------------------------

Total                     34700      91000

COBRUHHH#show interface brief

Port       Link    State   Dupl Speed Trunk Tag Pvid Pri MAC             Name

1/1/1      Up      Forward Full 1G    None  No  1    0   XXXXXXXXXXX                 

1/1/2      Up      Forward Full 1G    None  No  1    0   XXXXXXXXXXX                 

1/1/3      Up      Forward Full 1G    None  No  1    0   XXXXXXXXXXX                 

1/1/4      Up      Forward Full 1G    None  No  1    0   XXXXXXXXXXX                 

1/1/5      Down    None    None None  None  No  1    0   XXXXXXXXXXX                 

1/1/6      Up      Forward Full 1G    None  No  1    0   XXXXXXXXXXX                 

1/1/7      Up      Forward Full 100M  None  No  1    0   XXXXXXXXXXX                 

1/1/8      Disable None    None None  None  No  1    0   XXXXXXXXXXX                 

1/1/9      Up      Forward Full 100M  None  No  1    0   XXXXXXXXXXX                 

1/1/10     Up      Forward Full 100M  None  No  1    0   XXXXXXXXXXX                 

1/1/11     Up      Forward Full 100M  None  No  1    0   XXXXXXXXXXX                 

1/1/12     Up      Forward Full 100M  None  No  1    0   XXXXXXXXXXX                 

1/2/1      Down    None    None None  None  No  1    0   XXXXXXXXXXX                 

1/2/2      Down    None    None None  None  No  1    0   XXXXXXXXXXX                 

1/3/1      Down    None    None None  None  No  1    0   XXXXXXXXXXX                 

1/3/2      Down    None    None None  None  No  1    0   XXXXXXXXXXX                 

mgmt1      Down    None    None None  None  No  None 0   XXXXXXXXXXX