ICX7150-C12P Flashes yellow light on power and then dies (Lennar Home)

[Ramesh_SH]

Hello Team,

We got Ruckus switch and AP as part of Lennar house in 2018. Over the weekend my switch died as a result AP are not powering up because they are set up to PoE (power over ethernet). 

I am new to the community but have read through all the posts and my issue is similar to switch not powering up

Behavior:

1. When powering up ICX7150 , all status lights flash and then everything is off. 

2. I tried reset that did not help.

3. Moved around and plugged into multiple outlets but the result the same.

I did not know if I was supposed to reply to existing tickets are create new one. Please let me know next steps. I have the video of the issue as recommended. 

Thanks,

Ramesh

[pinky_ruckus]

Hi @Ramesh_SH ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Ruckus Switch is not powering up.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Ramesh_SH]

Hello Pinky,

I appreciate your quick reply.

Uploaded video to google drive. Let me know if any questions.

Thanks,

Ramesh

[pinky_ruckus · Accepted solution]

Hello @Ramesh_SH ,

Thank you for sharing the video.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. The failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Ramesh_SH]

thank you. Reached out to customer support team via chat. My request to replace is in progress. I will update once I have more updates.