Ruckus ICX 7150-C12P isn't responding to any resets and does not power on.

[MTair]

None of the LEDs located on the ICX 7150-C12P light up. 

I have tried about 5-10 hard resets where I use a paperclip to push in the reset button then giving the switch power but I get 0 response.

I have also made sure that the outlet that I am using is working with other devices, and yet the Switch gives no response on the same outlet.

I recently moved into a Lennar home and am the (I believe) second owner. I'm not sure if my APs are in good health either. But I would like to sort out the un-responsive Switch out first.

Thank you!

[Imran_ruckus]

Hi @MTair 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch is plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[MTair]

Hello Imran!

Here is the requested pictures and the video (shared as a google drive direct link since it wouldn't let me embed a .mp4 in the forum)

Video Link: https://drive.google.com/file/d/1bqmV4jhLK0bztm8Et8r7QXt1LLJe8WVh/view?usp=drive_link 

Please let me know if anything else is necessary or if the videos and pictures are not satisfactory.

The pics/vid showcase how I get no response from the switch after powering it on (not even reboot warning or stuck in boot LED warnings).

Thank you!

[Imran_ruckus]

Hi @MTair 

Greetings!!!

Thank you for your prompt response and the update.

I am currently unable to access the Google Drive link you provided. Kindly grant access or alternatively, please upload the video using the Google Drive link I shared in my previous message. (sharing once again below)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

I appreciate your understanding and assistance in this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[MTair]

I apologize!

You should have full access now!