CommScope RUCKUS Community Forums

Maruthi147 · ‎10-18-2023

I have a Lennar home in a smart neighborhood where every house has the ICX7150-C12P-2X1G. Mine is no longer powering up and my neighbor mentioned that this device has a lifetime warranty as his failed as well. He called Ruckus, opened a case, worked with support to prove that the device is faulty and won't power up and received a new one and returned the faulty one. How do I initiate that process ?

I see Burnt marks and cables are burnt internally. I have tried all options in last 15 days and gave up . Please help

Sgatjens · ‎10-18-2023

Hi @Maruthi147

Thank you for the response and for sharing the requested information.

This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Kind regards,

Sofia Gätjens

View solution in original post

Sgatjens · ‎10-19-2023

Hi @Maruthi147

Great! Please feel free to mark the post as ACCEPTED SOLUTIONS.

Kind regards,

Sofia Gätjens

Maruthi147 · ‎10-18-2023

Maruthi147 · ‎10-18-2023

From the Pic you can see clearly the Burnt marks, thank you

Maruthi147 · ‎10-19-2023

Thanks Team i got my replacement unit

CommScope RUCKUS Community Forums

ICX7150-C12P-2X1G not Powering up. Cables burnt inside