ICX7150-C12P -2X1G - No Connectivity to the switch

[Jota31]

I am not sure what has happened over night other than it rained, but I have a Back-UPS connected to the switch to prevent power outage issues as I had an issue on the switch within the first 6 months due to a power outage.  It is a Lennar home that has the ICX-7150-C12P switch with three R510 APs connected to an AT&T Fiber Modem (BGW320-500).

Internet is connected via C1 port. I have pulled the power on the switch and powered back on but the router is not seeing the switch when I connect to any ports including the C1 and C2 ports. When i connect to the Out-of-band management port (RJ-45) with 2 LEDs, I get connection to the router. What is needed to get my switch and AP connected. I really don't want to reset the switch as it will take a lot of configuration to get it all set back up. 

My suspicion is the switch is faulty. 

[pinky_ruckus · Accepted solution]

Hello @Jota31 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Also, please share the light status of your Access points as well as mentioned in the below picture:

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Jota31 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello,

Thank you for the response.

From the response shared, I understand that the Switch is showing as 'not connected'.

Before we can help, we need to check few configurations on the Switch and which version the  Switch is  currently running.

Please follow the below steps and help us with the queries,

1.  To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Jota31]

Here is the requested output.

[pinky_ruckus]

Hello @Jota31 ,

Thank you for the response.

I understand that you are getting error code of Switch not connected or in discovery mode.

Could you please share the screenshot of the error message in the Unleashed dash board through the browser?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Jota31]

Here are the screenshot from the app

 

from the browser