ICX7150 24P Several ports not working.

[Jxck]

Hi, I have a ICX7150-24P, that suddenly has a few ports now not working anymore, I think it's a hardware issue. I've reload and reset the switch. As well as factory resetting the switch via CLI over serial. The issue still persists. 

[Jxck]

Two access points that work if plugged into other ports that are functional. If they are plugged into the few ports that aren’t working, no lights on the access points turn on. 

[pinky_ruckus]

Hello @Jxck ,

Thank you for the response.

We are working with our backend team regarding the 24 port Switch.

We will get back to you shortly with a resolution.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Jxck ,

Thank you for your patience.

We have reviewed with our backend team regarding the port issue on your Ruckus 24-Port Switch.

Lennar homes are typically equipped with a 12-Port Switch for network setups.
Would you prefer to proceed with a Ruckus 12-Port Switch as a replacement for your current 24-Port model?

Please confirm so we can take the necessary next steps.

Thank you for your understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Jxck]

Yes, the 12 port works, It would actually be nicer, the 24 is fairly large for a home.

Thank you. 

[pinky_ruckus]

Hello @Jxck ,

Thank you for the confirmation.

Based on the troubleshooting done, all the ports on your Ruckus  ICX-7150-C24P Switch is not working. Checked the status of the ports and all are online, However, few of the ports are not working. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.