ICX disconnected from Unleashed; connectivity issues between AP and ICX

[jacob_hutcheson]

Like everyone else here I have a Lennar-provided ICX 7150 and two APs. Something happened over the weekend and the ICX started showing up as Disconnected in the Unleashed GUI. Symptomatically things were 'connected', but traffic through the ICX to our ISP's stupid combo modem/router was having lots of issues.

I searched around on these forums (before finding the Lennar-specific section) and found some people with similar problems getting an ICX to connect to Unleashed. I tried factory resetting the ICX and re-adding it, but that didn't work. The ICX shows up in Unleashed as Pending, then prompts to enter the IP to join it (Auto Approve is enabled but seems like the ICX is in 'Router' mode per the docs?).

No matter what I have tried, after approving the ICX, it tries connecting and then shows up as Disconnected with a message that the ICX could not be pinged. 

I also updated the ICX to 08.0.90f via TFTP, but the result was the same.

I verified that LLDP is fine between the ICX and APs, but ICMP is not. I indeed can't ping the ICX from the AP, but I can ping it when I'm on the wired network from the ISP router. Interestingly when I'm connected to the router, I can't ping the AP directly. I can ping the AP if I'm on the wifi network being broadcast by Unleashed, but then I can't ping the ICX.

I know that was pretty hand-wavy but I can clarify if needed. 

[syamantakomer]

Great!

Glad to help you!

[omprakash_thams]

@jacob_hutcheson  How you ran below steps? Any step by step instructions plz?

show flash

To boot from primary or secondary.

boot_primary

or

boot_secondary

[nate_smith]

So I'm running into this as well. show flash showed me the primary was sps and the secondary is spr. To get it to boot, you need to run the enable command so:

en

then you can run the boot command, tabbing over, it looks like the commands were:

boot system flash primary

This fixed it for me.

[syamantakomer]

Hi Nate,

Yes, that is the correct command.

However, doing it from enable mode is effecting only once. If system reboot again, it can switch the image back to router.

To make is permanent, go to config mode and then run the command, and do "write memory".

[omprakash_thams]

@nate_smith  Ruckus support person changed this configuration. It will be permanent change. They ran couple of commands like copying primary memory to secondary and write memory . Make primary to boot so and so commands. Those commands are mentioned in this thread by @syamantak_omer 

Thanks everyone for the help.

Thanks,

Om