CommScope RUCKUS Community Forums

Cavan · ‎12-13-2023

After a power outage, my ICX switch was disconnected. I have internet access to some devices but not others. When going on the unleashed dashboard, under the switches it states “failed to ping ICX … Suggest checking the network” I have confirmed that the IP address is correct and that I have internet service from my isp. I have followed the steps to access the control line of the switch. I’ve tried this two different ways. The first way through my ruckus access points - I receive an error when connecting via telnet that states the host is down. The second way is to telnet through my router. This approach I receive a connection refused error. I have tried everything I can find in the forms but have not found anything similar to this. Please help!

I only have a MacBook Pro 2020.

Jayavidhya · ‎12-14-2023

Hi @Cavan

Greetings of the day,

Thanks for your response,

For further troubleshooting steps we need to verify the switch configurations. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

Jayavidhya · ‎12-14-2023

Hi @Cavan

Thanks for your response,

Good to hear that the issue got solved.

Please feel free to mark the post as ACCEPTED SOLUTION.

Best regards,

Jayavidhya

Lennar Home Community

CommScope RUCKUS Community Forums

ICX Switch is Disconnected