ICX 7150

[Erasport1]

can someone from the technical team please respond if I’m able to get a replacement I just spoke to someone from the support line and they said that the technical team or engineer state that it can be replaced. They will go ahead and do so they just need some documentation stating from you all the engineering team or technical support saying yes go ahead and replace it and they will send a new one out. Can someone please help me

I had a case # 01554434, opened prior to Ruckus posting on Nov 2022, that they will no longer support learn our homes. My issue wasn’t resolved.   I had not been In my house for  6 months Before my ICX 7150 model stopped working and still my issue has not been rectified. This device was in my home when I purchased by Lennar home.  I contact the Lennar homes at the time and ask them. What should I do? They referred to ruckus to get the device Replaced. How can I get My device replaced. Please helP

[Vásquez_Fer]

Hello @Erasport1 

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
   
   2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
   3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
   
   
   Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Fernando Vasquez 

[Erasport1]

Hello Fernando Vasquez,

I’m not sure if I’m responding to the right area but hopefully this gets to the right person. I will copy and paste the email that they responded to and then I’ll post my answers

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on?(Amber or green)

ANSWER:  both amber and green lights are on

Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports) 

 

 
2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

ANSWER:   Yes it’s Connected

3. May I know how many Access Points are connected to the Switch? 

ANSWER:  2 

Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
 
ANSWER:  The lights do not come on

 

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Fernando Vasquez 

[Sgatjens]

Hi @Erasport1 

It seems that the switch went to a state that we called "boot-mode" that is not able to boot up properly. 

Please check this article: 
Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs

Kind regards,

Sofia Gätjens