ICX 7150 stops working after power outage

[rahulmunjal]

I have a Rukus and two APs and every time there is an electricity trip the Rukus switch fails to connect to the internet and it just goes into an intermediate state where the devices keep connecting gf and disconnecting. All my devices like garage door, ring bell, switches, etc which use WiFi stop connecting. It takes a hell lot of multiple reboots of all modem, router, and switch and wait and watching for several hours or even days to stabilize the connection. I did check that the AP is on latest update but have no access to the switch itself to check the firmware version and upgrade. I see steps to connect via putty on windows but I do not have any windows machine at home (just iPads and Mac). This has been happening for about a year and I end up connecting directly to modem/router for my office work when I have to. Need help urgently to fix this situation. Thank you in advance. Let me know if any additional information is needed to understand and fix the issue.

[pinky_ruckus]

Hello @rahulmunjal ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @rahulmunjal 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[rahulmunjal]

I am stuck at the point where I need to remote into the switch. It is still not working and I am bypassing the switch to connect to the internet temporarily as the switch/AP connection is still sporadic and fluctuating. I have the IP Address and it shows the same message on the browser screen that was specified.....

Click the [Login] link to accept and continue the login process...

[Login]

But when I try to telnet or ssh it is not connecting at all.

-MacBook-Air ~ % ssh 192.168.0.24

Unable to negotiate with 192.168.0.24 port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1

-MacBook-Air ~ % nc 192.168.0.24 23

-MacBook-Air ~ %

-MacBook-Air ~ %

-MacBook-Air ~ %

Is it possible to schedule a call or quick working session to get around this?

[pinky_ruckus]

Hello @rahulmunjal ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[rahulmunjal]

Hi Pinky - yes need help. I will have some time over the next weekend to get you the details requested. thank you for your patience.