ICX 7150 stops working after power outage

[rahulmunjal]

I have a Rukus and two APs and every time there is an electricity trip the Rukus switch fails to connect to the internet and it just goes into an intermediate state where the devices keep connecting gf and disconnecting. All my devices like garage door, ring bell, switches, etc which use WiFi stop connecting. It takes a hell lot of multiple reboots of all modem, router, and switch and wait and watching for several hours or even days to stabilize the connection. I did check that the AP is on latest update but have no access to the switch itself to check the firmware version and upgrade. I see steps to connect via putty on windows but I do not have any windows machine at home (just iPads and Mac). This has been happening for about a year and I end up connecting directly to modem/router for my office work when I have to. Need help urgently to fix this situation. Thank you in advance. Let me know if any additional information is needed to understand and fix the issue.

[pinky_ruckus]

Hello @rahulmunjal ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[rahulmunjal]

Hi Pinky - yes need help. I will have some time over the next weekend to get you the details requested. thank you for your patience.

[pinky_ruckus]

Hello @rahulmunjal ,

Than you for the response.

We will keep the case open until we have a response from you weekend.

Please keep us updated with the response as soon as you can get the pictures.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[rahulmunjal]

CLI is not working without the user id and password. What should be alternate??

[pinky_ruckus]

Hello @rahulmunjal 

Thank you for sharing the response.

From the response shared, I understand that you are unable to access the CLI of the Switch .

Also, you have tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please follow the process and let me know if you are able to access  the CLI of the Switch.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.