Solved: RUCKUS Forums - Re: ICX 7150 no power issue - Page 2

Miketallica · ‎03-17-2025

Hello, as I got home today I noticed the lights were all off in my AP. No storms no known power surges to the home and the switch is plugged into a surge protector also. I went to the smart closet to check the power for the switch. All lights were off, so I unplugged the power cord for 1-2 minutes then plugged it back in and walked out waited approximately 15 mins and still no lights came on in the AP. Checked the forum for suggestions I tried a different outlet different power cord, tried to reset the switch with the reset button held down then plugged the switch in and released the button after all light flashed once. But that’s it the lights all flashed once quickly (amber) and then no power. Wondering what my next steps might be.

Imran_ruckus · ‎03-19-2025

Hi @Miketallica

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat. When asked/prompted on chat, share the Serial Number of the Switch and the link of this post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎03-21-2025

Hi @Miketallica

Thank you for the response.

Great!!! Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.