Ruckus 7150-c12p when I connect to the console via putty, the consult flys fly and I am unable to enter anything. it is stuck in a mode where it seems to auto enter, I have attempted to factory reset the device with the same issues occurring.
As I have already stated, The LED lights show as normal; this does not correct the issues we are encountering with the switch, this issue is completely irrelevant to the Wireless access points. I have uploaded pictures as requested; this, however, does not even remotely address the fact that this unit is turning itself off randomly and why the console is completely unusable. This is not related to the access points in any shape or form; this is an issue with the switch. I have seen the access points work fine on their own. This is pointing to a likely underlying hardware issue since this is continually rebooting, I have attempted to factory reset this and am stuck in exactly the same spot even after doing that. We cannot change the firmware or software since the console is not able to be used.
For your reference, I am an IT professional with 17 years of experience working on this type of hardware. I am not your typical home user who does not know how to troubleshoot and repair network equipment.
I have attempted to access the console, and as I have stated, as soon as the unit boots, the console goes into a runaway mode where we cannot enter anything into the console. After around 10-20 minutes, the unit then reboots and sends itself back into the same cycle. There is no error that I can see as everything is flying by faster than we can read in Putty.
I have already attempted to reboot the device hard, factory reset the device and do everything that I have found on this forum. I need to get this device replaced since the console is unusable.