ICX 7150-c12P no communication

[vjeanpies]

I have 2 Switches SN:FEK3849Q4P4 /SN: FEK3834SOYP

The switches do not communicate through Serial /Telnet or any other connections.  one switch all lights stay one the other I have Diag lights on.   i have tried resetting to defaults on both switches without luck also one switch has a biuzzing noise coming from it, i am aware of lifetime warranty for hardware defects and i belive that these switches fall under those categories

[vjeanpies]

 

[Imran_ruckus]

Hi @vjeanpies 

Greetings!

Thank you for your prompt response.

Could you please provide the details of what you are seeing in Device Manager and PuTTY when connected via the Ethernet console? Please share the screenshots of the details.

Thank you once again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[vjeanpies]

[vjeanpies]

I have the concole port connected in correctly in the Picture above I have corrected the connection and I still have no communication this sam senario happens on both switchs which I explained at beginning of this conversation. Corrected picture is attached

[Imran_ruckus]

Hi @vjeanpies 

Greetings of the day!!!

Thank you for sharing the requested information on the PRIVATE CHAT.

Based on the troubleshooting done, you are unable to perform Software Recovery of the RUCKUS ICX-7150-C12P Switch. Tried multiple ways however, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.