ICX 7150-c12P no communication

[vjeanpies]

I have 2 Switches SN:FEK3849Q4P4 /SN: FEK3834SOYP

The switches do not communicate through Serial /Telnet or any other connections.  one switch all lights stay one the other I have Diag lights on.   i have tried resetting to defaults on both switches without luck also one switch has a biuzzing noise coming from it, i am aware of lifetime warranty for hardware defects and i belive that these switches fall under those categories

[Imran_ruckus]

Hi @vjeanpies 

Thank you for the response and the information you shared.

Please try hard resetting the Switch multiple times (Minimum 30+ times). 

Refer to the below RUCKUS Lennar Knowledge Base self-help article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[vjeanpies]

I have tried the reset multiple times and still no change at all

[Imran_ruckus]

Hi @vjeanpies 

Thank you for your response and the update.

If the reset does not resolve the issue, performing a Software Recovery on the switch will be the only next step.

For detailed instructions on how to proceed, please refer to the RUCKUS Lennar Knowledge Base article linked below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Should you encounter any difficulties during the Software Recovery process, please don’t hesitate to reach out. I’ll be happy to assist you further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[vjeanpies]

How am I able to do a software recovery if the switch is not responding to serial or telnet connection all I get when I try to connect is a black box nothing more

[Imran_ruckus]

Hi @vjeanpies 

Greetings!!!

Thank you for the response and the update.

Please make sure to follow the below steps.

1. Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), There should be COM details for RUCKUS Switch with a name 'Silicon Labs' Please check and let me know if that works.

2. The IP scan or Telnet is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.