ICX 7150 Switch Rebooting Constantly

[Aaron]

As of this morning, my switch is rebooting constantly. Every 15-30 minutes. I called Ruckus support and they directed me to this forum. Please assist me with troubleshooting.

I saw several other posts regarding this same issue, but do not see how/if this was resolved. I tried to follow the instructions provided by Imran on ‎this post at ‎07-21-2023 09:15 AM so that I could provide more information, but I ran into some issues. I could not connect via IP as the connection was timing out, this is definitely the IP for the switch as I confirmed it on the Comcast router's connection table.

I was eventually able to connect with a USB serial connection, but could not run the commands that Imran suggested to the other user as the Putty session is constantly being flooded with information on what the switch is doing. I have a complete export of the Putty session log that shows what the switch was doing from the time I connected, it rebooted, came back online, and then rebooted again. I do not see a way to upload an attachment, only pictures. If there is a way I can provide this log, please let me know.

SSH Connection Failure

After reboot is completeDuring Reboot

[Imran_ruckus · Accepted solution]

Hi @Aaron 

Thank you for the response and the information you shared. 

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Aaron]

Hi Imran, thank you so much for the quick response! I was able to connect via telnet and run the commands.

telnet@ICX7150-C12-Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12-Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
(29819448 bytes) from Secondary SPR08080d.bin
SW: Version 08.0.80dT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q2MV
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 19 minute(s) 8 second(s)
The system started at 02:47:14 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

telnet@ICX7150-C12-Switch#
telnet@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1191964672
telnet@ICX7150-C12-Switch#

[Imran_ruckus · Accepted solution]

Hi @Aaron 

Thank you for the response and the information you shared. 

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Aaron]

Thank you! The commands were able to run successfully and the switch has now been online for over 30 minutes without interruption, much better! I re-ran the show version and show flash commands and provided the output below.

I would like to accept your assistance upgrading the firmware as well. Please let me know how to proceed.

telnet@ICX7150-C12-Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12-Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Secondary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q2MV
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 5 minute(s) 36 second(s)
The system started at 03:49:43 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

telnet@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1191968768
telnet@ICX7150-C12-Switch#

[Aaron]

Apologies, I spoke too soon. The system rebooted unexpectedly again. Please advise.

[rdake]

Before I saw this post, I tried working with the ISP and they did not see any issues on their end. This seems like an issue multiple Lennar home owners are facing across. I tried resetting the router and also tried updating the APs through the unleashed app. Update was successful however, still noticing the frequent reboots. Following this post hoping to see some resolution.